FAQ's

Frequently Asked Questions (FAQs)

1. What types of products do you sell?
At NovaElectronicx, we specialize in innovative and practical electronic home essentials, including LED mirrors, humidifiers, automatic sanitizer dispensers, and mosquito killer lamps.

2. How can I track my order?
Once your order is processed, you'll receive a confirmation email with a tracking number. Use the link in the email to track your shipment in real time.

3. How long does shipping take?
Shipping typically takes 7–15 business days, depending on your location. Please refer to our Shipping Policy for more details.

4. Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary based on destination.

5. What is your return policy?
We accept returns within 30 days of delivery. Products must be unused and in their original packaging. Please visit our Returns & Refunds page for full instructions.

6. What if my product arrives damaged or defective?
We're sorry if that happens! Please contact our support team within 48 hours of delivery with photos of the damage, and we'll make it right—either by replacing the item or issuing a refund.

7. Are your LED mirrors safe to use in bathrooms?
Yes! Our LED mirrors are designed to be moisture-resistant and suitable for bathroom use. However, make sure to follow installation instructions for safety.

8. Do your humidifiers require special filters or maintenance?
Our humidifiers are low-maintenance. Some models may require occasional filter changes—please refer to the product manual for care instructions.

9. Are the mosquito killer lamps safe around kids and pets?
Yes, they are designed with safety in mind and use UV light and electric grids without harmful chemicals. However, keep them out of reach of children and pets.

10. How can I contact you?
You can reach our customer support team via our Contact Us page or email us directly at [your support email here]. We aim to respond within 24–48 hours.